After suffering from an injury due to the negligence of a employee at a hardware store, I dreaded the very thought of going through the process of submitting a claim. There were many uncertain possibilities in my mind in regards to the direction of my claim and how far it could possibly go. Scott was aware of my desire in keeping things fair and simple. Any questions that I had or information that I requested from Scott was always delivered in a timely manner. He was friendly, at the same time very professional and efficient, easing any worry I experienced about my claim. In conclusion, the process of my claim was kept to a minimum and was not half as bad as I imagined. Therefore, I would highly recommend Scott to anyone.